Omni-Channel Messaging Service
Deliver your message to customers through multiple channels
About
Utilizing various communication platforms (SMS,RCS,LINE,Facebook messenger, Whatsapp,Chatbot,IVR..and more) to deliver your messages to the end user efficiently and more reliably.
Benefit
Extend Reach Capability
Reach customers through multiple channels.
We deliver messages from enterprise to end user more reliably.
Embrace interactive communications
Initiate communication with the end user from both sending and receiving.
Enhance engagement with end users.
Observe and Review results
Visualize delivery results and reaches.
Utilize data to provide customers with effective content and approaches.
Voice and multilingual support
Communicate with end users not only by message but also by voice.
Supports multiple languages including English, Japanese and more.
Contribute to improving customer satisfaction by providing a wide rage of solutions such as IVR and Automatic calling system.
How to deliver message
There are two types of delivery methods:
Connect to our messaging platform through API and deliver message from the corporate system.
Publish the URL of the submission portal, log in to the portal and deliver message.
Use case
Campaign announcement
Campaign launch and coupon distribution by SMS with high delivery and open rates. In addition to SMS, RCS and application-based message services can be delivered. You can intuitively appeal to end users by combining multimedia such as text, images, videos, and audio.
Chatbot
By incorporating “Common questions” sent to customer support center integrated with the chatbot AI, it is possible to enable end user self resolution. End users can ask questions easily, leading to enhanced customer engagement.
Business improvement by IVR
Automatically sorts inquiries from customers to companies according to the content. Simple contents such as information requests are answered via SMS distribution or email. Contents that cannot be handled programmatically are guided to the operator. Improve customer satisfaction by optimizing operators.
Customer support
七彩直播 America staff is available for service requests, installations and other inquiries.
Get it now
For more information about our long-distance and international calling services, please contact a 七彩直播 representative.
With a 14-day free trial you get service
SMS and email channels enables for communication via Web Interface or API connection.
Improve your BtoC, BtoB communication and enhance customer engagement by utilizing Omni channel messaging service.
Omni-Channel Messaging Service eBook
can be downloaded for free
Learn how BtoC and BtoB industries are using omnichannel communications to reconceptualize customer experience
After clicking the button below, you will be redirected to the PDF download form. There, please fill out the require fields. A download link will be sent to the email address you enter.
Omni Channel Messaging Solutions
1. Bank Statement notifications / Questionnaire after an accident
Target Industry
Bank, Insurance company
Summary
Send Bank SMS notifications to the end users to reduce the risk of delayed payment and response.
Provide instant and appropriate support after an accident with quick SMS questionnaire.
2. Additional tour offer
Target Industry
Travel Agencies
Summary
Text customers with a hot deal or special tour offer during the travel.
3. SMS chat for customer support
Target Industry
All
Summary
Simple contents such as information requests or customer inquires are answered via SMS distribution. Contents that cannot be handled programmatically are guided to the operator.
4. Coupons & Promo codes / Appointment Reminders
Target Industry
Restaurant, Retail, Hair & Beauty
Summary
Send special coupons via text message to
increase sales.
Send text messages to the end users to remind them of an upcoming appointment or reservation.
5. Job opportunity follow-ups
Target Industry
Recruitment agencies
Summary
Send messages to inform candidates of New Job Opening.
Enhance real-time communications with job seekers.
Case study list
Case study 1
A case study with an education customer, in which a Kintone plugin was developed to meet the customer's needs.
Case study 2
A case study with an IT-industry customer, in which a service was developed to allow for centrally managing employees' safety on the cloud.
Case study 1 -Kintone plugin developed and introduced-
Education case study. Kintone plugin developed.
Customer wanted to be able to send messages to teachers, parents and students via email and SMS.
The customer had previously used telephone calls for this, and had hesitance toward using a new, unfamiliar tool.
Issues solved through expanding Kintone capabilities!
Effects
- The customer needed less time to send out messages.
- Information could be quickly and reliably sent regardless of recipients being able to take a phone call.
- Adding new functionality to the existing Kintone platform to achieve the needed goals cost less than purchasing a new, separate service.
Case study 2 -Emergency safety confirmation service-
A case study with an IT-industry customer, in which a service was developed to allow for centrally managing employees' safety on the cloud.
The customer wanted to deliver messages to their employees faster and more reliably.
They used email as a means of emergency contact, but email is not as readily checked in recent years.
The customer didn't know whether their messages were reaching their employees or the employees were safe.
They lacked the ability to see in real-time if messages were being read and their employees were safe.
Issues solved by using Omnichannel!
SMS, email and LINE included as standard messaging channels. Respondents could answer their safety status through a provided URL or through direct reply.
Effects
- Simultaneous messaging across multiple channels.Using different channels matched to respondents or circumstances increased the open rate.
Automatic tallying of message arrival status and responses. Follow-ups with non-responders.
Effects
- Central management of message arrival status and responses.
- Improved company risk management through effective checking of employee safety.
Service Introduction
Service outline (Japanese)
Service detail (Japanese)
Case studies (Japanese)
How to Integrate Live Chat into Website (Japanese)
How to implement live chat customer support (Japanese)
How to Create an Effective Customer Journey (Japanese)
